Refund, Returns & Exchange Policy

Customer Satisfactions

At Petals, your satisfaction is our first priority. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse. But in the event you received faulty item, simply follow the instructions below.

For more information please read more below.

Important:

• All Sales are Final. 
• No cash refund except for no-stock item(s)
• No cash refund on any defective items. We will do exchange only
• No cash refund on not suitable, not match, change mind situation
• All SALE and promotional-priced items are non-returnable, non-refundable and non-exchangeable.
• Customers can return damaged/wrong/faulty items (apart from sale items) within 5 days of receipt date for a exchange of that item. Any lateness will not be entertained and item(s) will be returned back to the customers.
• Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained.
• In all cases, the items returned must be in their original condition and the original packaging. The goods will be inspected once received.
• The goods are customer’s responsibility until they have reached our warehouse. Please ensure to package your returned items properly in order to avoid damages. This include the boxes, packaging and tags. Petals is not responsible for any items that are returned with damage.
• Shipping charges are to be borne by the sender
• Petals will not be responsible on missing parcel / lateness / return back due to third party delivery partner. However we will help you on the process to track and enquire on your parcel.
• We recommends you use a postal service that insures you for the value of the goods you are returning and obtain a proof of posting.

What if I received a damaged?

Firstly, we apologize if the products received was damaged. 

1. Please email us at mekaremasofficial@gmail.com as soon as possible.
2. Replacement must be informed as soon as possible within 3 days after receiving. 
3. NO REFUND. Only exchange, this is to avoid used item returns and want a money back.
4. Customer can request for an exchange with any of the items available only with same value or higher.
5. Customer needs to send a picture of the faulty items. Upon receiving the item, inspection will be made.
6. Return postage will be return in store-credit only

Repeated Returns

We offer a flexible return policy to make your online shopping experience a pleasant one. We do monitor the number of returns made by our customers, and continued returns will be flagged and potentially lead to the suspension of your petals.com.my account.